Help Centre

Visit app.prycescan.com and click 'Start Free'. Sign up with your email and you will be guided through the onboarding process.

Go to Products > Add Product. Enter the SKU, name, and GTIN (barcode). PryceScan will automatically search for competitors.

Competitor prices are typically available within 24 hours of adding a product. Google Shopping results appear first, followed by marketplace and retail website data.

A SmartPrice is the optimal price calculated by PryceScan based on your pricing rules and current competitor data. It represents the recommended price for each product.

Yes. Rules can target different brands, categories, or individual products. When multiple rules apply to the same product, priority determines which rule wins.

If no competitor data is available, the SmartPrice is not calculated. Your current price remains unchanged until competitor data becomes available.

PryceScan searches Google Shopping for each product using its GTIN or name. Retailers found selling the same product are added as competitors. You can include or exclude any competitor.

PryceScan identifies sellers shipping from overseas or operating as grey market importers. You can choose to exclude these from your pricing calculations.

Yes. Go to Competitors and add a domain manually. PryceScan will start monitoring that retailer for your products.

Go to Settings > Billing and select your desired plan. Payment is processed through Stripe. Upgrades take effect immediately.

Yes. Contact [email protected] to switch your billing cycle. Annual billing saves 20%.

Go to Settings > Billing > Manage Billing. Cancel through the Stripe portal. You retain access until the end of your billing period.

Go to Settings > API Keys and generate a new key. API access requires the Pro plan or above.

Pro: 60 requests/minute, 10,000/month. Advanced: 120 requests/minute, 100,000/month. Enterprise: custom limits.

Full API documentation is available at prycescan.com/developers.

Go to Settings > Team and click 'Invite'. Enter their email and select a role. They will receive an invitation link.

Go to Reports to export products, price history, and competitor prices in CSV or Excel format. You can also export approved SmartPrices for re-import into your e-commerce platform.

Contact [email protected] to request account deletion. Your data is retained for 30 days before permanent deletion.